8627 North Mopac Expressway Suite 110
Austin, TX 78759

512-249-6080
866-250-4357

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Managed IT Services Summary

GCS' Managed Services provide an outsourced IT service for server, network, and desktop support. Our fixed-free approach ties our profitability to our clients' reliability. Managed Services is an excellent way to accurately predict the cost of IT while outsourcing IT support to GCS' award winning team.

Managed Services Features

Proactive Managed Services

Proactive Approach

High reliability is achieved through a consistent, proactive approach. GCS' server monitoring minimizes downtime, provides more rapid responses to problems, and enables automatic gathering of valuable performance data. Annual budgeting and technology roadmapping improves reliability by ensuring necessary technology improvements are made.  
Remote Support

Unlimited Remote Support

Call the GCS Help Desk for technical assistance with any technical problem including PC or Mac, mobile phones, applications, or more. Our Help Desk fields more than 70,000 incoming calls annually with an average hold time of only 1 second! More than 90% of all problems are resolved remotely.
IT Consulting Leadership

IT Leadership

GCS provides IT Leadership through annual budgeting and technology roadmapping. Anticipate costs up to eighteen months out! Our annual budgets provide accurate costs for hardware, licensing, support, recurring services, telecom, and more. Technology Roadmaps guide minor and major purchasing decisions to achieve well defined technology goals.
Onsite Support Managed Services

Onsite Support

Some Managed Service plans frustrate clients with "nickle-and-diming" for onsite and other services. GCS' Managed Services includes monthly allotments for on-site technical support, network moves/adds/changes, and support for devices not included in the normal support plan such as home PCs.
managed services response times

Guaranteed Response Times

Ensure rapid, consistent responses to problems with guaranteed response times. GCS' outstanding response times are already industry leading. Our Service Level Agreements, packaged with most Managed Service Plans, penalize poor performance with service refunds.
Managed Services Regular Maintenance

Regular Maintenance

Regularly scheduled maintenance is a critical part of ensuring high reliability. GCS customizes a maintenance plan to meet each client's unique equipment footprint.
Managed Services Server Monitoring

Server Monitoring

GCS monitors all servers and network services to ensure rapid responses to emergencies. Resource usage monitoring predicts problems with disk space, processor utilization and disk performance before these problems impact users. Application and operating system monitoring provide invaluable data to support technicians during troubleshooting and reduce response times. 
Managed Services Documentation 

Documentation

Effective network documentation is critical to the efficient troubleshooting. GCS creates network documentation during our Service Initiation process. All network documentation is stored in our Professional Services Automation system (ConnectWise) for easy access during troubleshooting.
Managed Services Web Portal

Client Web Portal

Quickly login to the Client Web Portal to view service tickets (open and archived), review invoices, see hourly block usage, and access network documentation.
Questions?

   

The first step is an introductory meeting and a free network audit. Schedule one today!

512-249-6080 x 2

info@gcsaustin.com

Submit a Request: Sales Inquiry or Request A Quote


Testimonials
"I cannot tell you how much I appreciate having GCS as our IT Company. Everyone I have worked with is great!"
- Sue Clarke, Capital Surgeons Group

"GCS has been very responsive in all areas. They completed the project under their estimated costs. It has been a pleasure to work with them."
- Julius Horvath, Wind Energy Transmission Texas

"Your response times were incredible, even on Sunday mornings. Your answers and suggestions were spot on. I don't think we could have made the transition go as smoothly without your help."
- Marlon Osborne, Twin Liquors

"GCS is a valuable partner. They provide our organization with valuable ideas about the complex IT world."
- Layton Smith, Urology Austin

"As you are aware we are a day to day delivery operation and the importance of our route accounting system to  cannot be overstated.  GCS handled everything in an excellent and professional manner, including working with our support people in Michigan. Just wanted to say 'job well done'."
– Matt Harriss, CFO, Capitol Beverage Company