8627 North Mopac Expressway Suite 110
Austin, TX 78759

512-249-6080
866-250-4357

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Flex Services (Hourly Support) Summary

GCS' Flex Service plans offer outsourced IT services for desktop, server, and network support on an hourly basis. Hourly IT support services provides the best overall value with savings as much as 30% over competitive plans. Our Flex Service plans include options for preventative maintenance, monitoring, and scheduled onsite visits.

Flex Services (Hourly Support)
IT Consulting Proactive

Proactive Approach

High reliability is achieved through a consistent, proactive approach. GCS' server monitoring minimizes downtime, provides more rapid responses to problems, and enables automatic gathering of valuable performance data. Annual budgeting and technology roadmapping improves reliability by ensuring necessary technology improvements are made.  
IT Support Services Remote Support

Remote Support

Call the GCS Help Desk for technical assistance with any technical problem including PC or Mac, mobile phones, applications, or more. Our Help Desk fields more than 70,000 incoming calls annually with an average hold time of only 1 second! More than 90% of all problems are resolved remotely.
IT Support Leadership

IT Leadership

GCS provides IT Leadership through annual budgeting and technology roadmapping. Anticipate costs up to eighteen months out! Our annual budgets provide accurate costs for hardware, licensing, support, recurring services, telecom, and more. Technology Roadmaps guide minor and major purchasing decisions to achieve well defined technology goals.

IT Consulting Onsite Support

Onsite Support

Flex Services offers onsite support for low hourly rates. No drive time or trip charges are assessed. 

Regular Maintenance

Regular Maintenance

Regularly scheduled maintenance is a critical part of ensuring high reliability. GCS customizes a maintenance plan to meet each client's unique equipment footprint.

Proactive Monitoring

Server Monitoring

GCS monitors all servers and network services to ensure rapid responses to emergencies. Resource usage monitoring predicts problems with disk space, processor utilization and disk performance before these problems impact users. Application and operating system monitoring provide invaluable data to support technicians during troubleshooting and reduce response times. 

Documentation

Documentation

Effective network documentation is critical to the efficient troubleshooting. GCS creates network documentation during our Service Initiation process. All network documentation is stored in our Professional Services Automation system (ConnectWise) for easy access during troubleshooting.

Client Web Portal Connectwise

Client Web Portal

Quickly login to the Client Web Portal to view service tickets (open and archived), review invoices, see hourly block usage, and access network documentation.

Questions?

   

The first step is an introductory meeting and a free network audit. Schedule one today!

512-249-6080 x 2

info@gcsaustin.com

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FAQ About Services

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Testimonials
"I cannot tell you how much I appreciate having GCS as our IT Company. Everyone I have worked with is great!"
- Sue Clarke, Capital Surgeons Group

"GCS has been very responsive in all areas. They completed the project under their estimated costs. It has been a pleasure to work with them."
- Julius Horvath, Wind Energy Transmission Texas

"Your response times were incredible, even on Sunday mornings. Your answers and suggestions were spot on. I don't think we could have made the transition go as smoothly without your help."
- Marlon Osborne, Twin Liquors

"GCS is a valuable partner. They provide our organization with valuable ideas about the complex IT world."
- Layton Smith, Urology Austin

"As you are aware we are a day to day delivery operation and the importance of our route accounting system to  cannot be overstated.  GCS handled everything in an excellent and professional manner, including working with our support people in Michigan. Just wanted to say 'job well done'."
– Matt Harriss, CFO, Capitol Beverage Company